FAQS

Q: How quickly do you respond to inquiries?

A. We respond to ALL inquiries as soon as possible:

Top reason's why you may not have heard back from us or think you didn't:


1. Your voicemail is full.
2. Phone/ Email is incorrect or you did not leave it.
3. We could not understand your voicemail (service going in and out, etc).
4. We did and you did not check your voicemail.
5. We spoke to another household member.
6. At the time of service or another time a technician called you from their personal phone, and you called them on that number and left a message. They will not return calls or listen to messages. DO NOT SAVE THESE Numbers.

We return all calls and emails. Depending on the volume of business we may be delayed at times but do return them. Please follow up with a call if you need service sooner. With today's technology we track all calls and emails received and returned.

Q: Do you offer emergency service?

A. We handle emergencies as fast as we can during normal business hours however we do not offer after hours emergency service.

Q: How long do termite treatments last?

A liquid treatment is guaranteed for one year. We offer an annual renewal for 10 consecutive years. We prefer a liquid treatment for active indoor infestations to get a quick result. We do use the Advance Termite Bait System as a monitoring program. We recommend a baiting program for homes that have been treated by another company years ago or a piece of mind for prevention of termites.

Q: Are the chemicals safe?

A. Yes. When mixed and applied properly, they are very safe and have an extremely low toxicity to mammals. It’s only strong enough to kill insects.

Q: Is it safe for my children and pets?

A. Yes. Please keep all kids and pets away from technicians while applying and keep off until dry, approximately 20 minutes.

Q: If I have a baby or am pregnant, is it still safe?

A. Yes. If you feel more comfortable, you may want to be out during our application. As a “feel good” policy, we suggest all newborns under six months of age, are out during application and until dry.

Q: Does it smell?

A. Due to modern technology, most of our products are odorless. You may detect a slight odor depending upon which materials are needed for specific jobs.

Q: Do I have to leave when you arrive?

A. If we have to “fog” or “bomb” the house, you will have to vacate for an hour or so and then ventilate upon your arrival.

Q: Do you guarantee your work?

A. Yes. We provide a 45 day warranty on most one time treatments for short term relief. A maintenance program may be needed for permanent control.

Q: Will all the bugs be dead when you’re done?

A. Unfortunately, not immediately. We advise our customers of a 10 day grace period to let the chemicals do their magic.

Q: Will you come back if I still have a problem?

A. Yes, but we ask you wait at least 10 days after the treatment. If the problem persists, we may need to increase service visits.

Q: I see dead bugs; do I still have a problem?

A. No. We can kill them, but not disintegrate them too. Also, most pests don’t die instantly. After an insect comes in contact with the pesticide, it absorbs the chemical into their system slowly. That is what keeps the chemicals safe around people and pets.

Q: How long does the chemical last?

A. Depending on the formulation needed for control, most sprays last about 90 days before they break down to nothing. Heat, ultra-violet light and moisture eventually neutralize all products.

Q: If I have a maintenance service, how will I know when it’s time for my next appointment?

A. You will receive a phone call or email depending on your preferred contact method. You can contact our office if you have any questions.

Q: What if I am busy and forget to contact you regarding my service (post card service)?

A: If we call or email twice (depending on your indicated preference) and we do not hear from you, we will email/mail you a post card stating the next time we are in your area we will treat the outside of your home to help your home pest free without skipping the maintenance cycle.